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Despite the player’s request, we had been unable to assist as the complaint had pertained to licensing regulations, which were outside our jurisdiction. The complaint had ultimately been rejected, and the player had been advised to refer to our casino reviews for licensing information before choosing a casino in the future. The player from Mexico had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn’t been processed yet. We had asked the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint.

Due to the player’s lack of response to further inquiries, we were unable to proceed with the investigation, resulting in the complaint being rejected. The player from the United Kingdom had deposited money to a casino while being signed up to Gamban. After she had notified the casino and requested a refund, her access was blocked. We had determined that the casino was operating under a Curacao license and did not possess a valid UK license, hence lacked access to GAMSTOP. We had clarified to the player that we did not handle cases related to licensing regulations and policies and, unfortunately, could not assist her in retrieving her lost deposits. The complaint was subsequently rejected due to these reasons.

Great good and helpful

We had asked the player for additional details and transferred his case to a colleague for further assistance. The issue was resolved when the casino eventually refunded the player all the money owed, and the player confirmed his satisfaction with the resolution. The payment had not been processed yet.

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• Therefore, we were forced to reject the case with the disputed amount decreased by the remaining amount of the deposits the player would like to receive back.
• The issue was marked as resolved by the Complaints Team, who confirmed that the majority of the amount had been received.
• His money hadn’t been received yet.
• I like this site, it’s not a scam at all, some days I win.
• Easily the biggest betting market on JokaBet and a huge hit with its members.

Suggested companies are based on people’s browsing tendencies. JokaBet Casino withdrawals can take anywhere up to 3 working days though are regularly paid out a lot faster than that. Choosing an e-wallet or crypto withdrawal method will often result in the money being paid on the same day, sometimes within the hour.

Later, it turned out that the disputed amount represented only the sum of the user’s deposits lost at the casino by playing. Therefore, we were forced to reject the case with the disputed amount decreased by the remaining amount of the deposits the player would like to receive back. Generally been a good site, but I have been unhappy with the experience since becoming a Gold member. There’s lots to do on the site with several bonus options. VIP Sandra has been the most understanding and attentive. Knowing that we were able to meet and exceed your expectations is incredibly rewarding.We would be honored to have the opportunity to serve you again.Best regards,Jokabet Team.

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Winnings had not been obtained by that day. The player experienced delays and issues with the casino regarding the withdrawal of £3000, including a lack of transparency about the payment provider and regulatory information. After escalating the complaint and engaging in persistent communication, the player ultimately received the full amount of winnings. The issue was marked as resolved in our system. The player from the United Kingdom had deposited money into Jokabet, which was deducted from his bank but was not added to his casino balance. Despite having provided the necessary documents and having multiple communications with the casino and jokabet-casinos.com/ his bank, the player’s funds had not been returned.

The player from the United Kingdom had his account closed after the casino had accused him of having multiple accounts, which he had denied. He had lost all his winnings in the process. We had attempted to reach out to him for further clarification and had extended the timer for his response.

The player from the UK had managed to open an account and deposit money at a casino, despite being registered with Gamstop UK. She later discovered that the casino did not accept UK players. She had requested a refund but was still awaiting confirmation. Her account had not been verified and it had been closed before she could check the remaining balance. The casino had promised to send her the remaining balance but made no mention of a refund. Despite a gambling block on her bank account, transactions were allowed due to the merchant not correctly identifying themselves as a gambling entity.